- Harbourline Facilities
- harbourline.com.au ↗
- Industry
- Facilities maintenance
- With WorkBuddy
- Since 2017
- Business size
- Medium
Harbourline Facilities holds recurring maintenance contracts while also fielding urgent callouts that disrupt the planned schedule.
Harbourline Facilities planned recurring maintenance in one calendar and tracked urgent callouts in another, so every emergency risked breaking the week’s schedule.
WorkBuddy brought planned and reactive work into one view. Dispatchers see capacity across both kinds of work and reschedule around urgent jobs without losing the plan.
Recurring visits are completed on time more often, and urgent callouts get a fast, recorded response instead of a phone-tree scramble.